Refund policy

Refund & Return Policy

At JK Hobbyland, we want every puzzle and kit to arrive in perfect condition. If something isn't right, here's how we'll make it right.

Defective, damaged, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery. We'll replace the item or give you a full refund, and we'll cover the return shipping. Please send photos of the item and packaging, plus your order number. An unboxing video helps us resolve claims faster.

Missing puzzle pieces
Missing pieces often aren't discovered until a puzzle is nearly finished. Report them within 30 days of delivery with a photo of the completed puzzle showing the gap. We'll work with the manufacturer to send replacement pieces or a replacement puzzle.

Change of mind
We accept change-of-mind returns within 7 days of delivery, provided the item is unopened, unused, and in its original sealed packaging. The customer shoulders the return shipping cost. Opened puzzles and model kits can't be returned for change of mind, because we can't verify that all pieces are complete.

Non-returnable items
The following can't be returned for change of mind: opened or assembled items, clearance or final-sale items, and custom/3D-printed items, if applicable. This does not affect your rights for defective or incorrect items.

How to request a return
Email jk.hobbyland@gmail.com or message us at Messenger: jkhobbyland ph or Number: 0917-1581706 with your order number and the reason for your return. Please don't ship anything back before we confirm, so we can give you the correct return address and instructions.

Refunds
Once we receive and inspect the returned item, approved refunds are processed within 7 business days to your original payment method. Your bank or e-wallet may take additional time to post it.